shipping & returns
b.cools is an australian brand.
we ship from byron bay, on the east coast of australia.
australian, new zealand and international orders all shipped with australia post with tracking.
see our shipping rates below:
australia
standard shipping — $12.95 / 3–5 business days
free domestic standard shipping when you spend $200+
express shipping — $19.95 / 1–2 business days
new zealand
international shipping — $24.95 / 4–6 business days
canada
international shipping — $25 usd / 5–9 business days
usa, uk + europe
international shipping — $25 usd / 7–12 business days
rest of world
international shipping starts from $25 usd, with an estimated delivery time of 7–12 business days.
available shipping options and final rates are confirmed at checkout.
tracking
once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
exchange size & returns
any returns will be processed as store credit. only faulty items are available for refund.
to start your exchange or return email your order number & reason below
we'll assist you with next steps.
import duties
if your country enforces import duties, our checkout will calculate these charges and apply to your cart. you will not incur any more duties on order arrival.
contact us
trademarks & brand
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b.cools™ is a registered trademark owned by barney cools pty ltd.
all marks, names, logos, art and ip remain the exclusive property of b.cools and may not be reproduced or copied.
any questions or requests, please submit enquiry above.
encryption
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When purchasing from us, your financial details are passed through a secure connection using the latest encryption.
The technology is an accepted worldwide standard for sharing sensitive financial data.
Contact us if you have any further issues or concerns about your privacy or security.
third party websites
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Our Website can contain links to and from the websites of our partners, advertisers, and affiliates, amongst others. If you follow a link to any of these websites, please note that this Privacy Policy does not apply to those websites.
We are not responsible or liable for the privacy policies or practices of those
websites, so please check their policies before you submit any personal data to
those websites.
